Before work begins
Retainer and standard charges
When booking in a service with Melbourne Investigations Pty Ltd we require full payment prior to job commencement. Failure to pay the amount invoiced will cease any services to be conducted through Melbourne Investigations Pty Ltd.
Rescheduling or changes to booked services are to be made as soon as the client is aware of their need to do so. Failure to give at least three (3) business days notice for any rescheduling or changes to a booked service will result in the service either proceeding as previously booked, or being cancelled. In cases of cancellation, any payments made will be forfeited and no refunds will be provided.
The reason for this is simple – Melbourne Investigations Pty Ltd, upon booking your case, will compile a brief and have it handed to a licensed agent. This agent is then required to put time in to conduct pre-investigations for a successful outcome. The agents have set specific time to conduct your job and have no other jobs booked for that day. Therefore cancelling them will mean they are still required to be paid.
The client understands that under no circumstances will a refund be given once the payment has been made, unless and ONLY if a cancellation is made at least three (3) days prior to the scheduled booking date. This is for all investigation services unless advised otherwise for legitamate reasons beyond the clients control.
Additional work will be charged in a minimum of four (4) hour blocks each new day. We cannot provide any services in less than a four (4) hour block. Beyond this, additional time is charged in one (1) hour increments, and should be organised as early as possible.
Melbourne Investigations Pty Ltd charge a standard hourly rate for security services and a standard hourly rate plus distance traveled for investigations. Distance traveled for investigations includes travel time to and from our call out locations, as well as any travel to investigation locations or performed in pursuit of investigation subjects. Distance / pursuit kilometers are to be paid as an estimate with the invoice, which will be refunded should we not travel as far. The minimum km charged per km per day is 80 cents per km.
Under no circumstances is information released to a client until all invoices are cleared. Further invoices maybe warranted if extra hours have been conducted / extra km were traveled / admission fees paid etc, which will be invoiced upon completion and would need to be paid prior to the release of information.
The client understands a verbal understanding of the outcome of investigations will only be provided after the invoice has cleared and the job has been finished. Melbourne Investigations Pty Ltd is not available to check in with a client on a daily basis to update.
Weekend and public holiday surveillance investigations are charged at a different rate to weekday rates, and must be paid upfront prior to any service being booked.
There is a 50% non-refundable cancellation fee for any security services cancelled within 72 hours prior to any booked security service or event, or a 4 hour minimum non refundable payment if it is just a 4 hour booking.
Any expenses incurred during the hours of investigations will be at the client’s cost. These may include, but are not limited to: travel time, venue admission, food and beverages.
Melbourne Investigations Pty Ltd also allow a minimum $50 per day food allowance for restaurant jobs plus time away from home jobs, which is automatically billed to the client.
In the course of investigations, additional costs may be incurred. These include, but are not limited to accommodation, road tolls, entry to events / clubs / hotels, and incidentals. All additional expenses incurred are charged at cost to the client. When additional expenses are anticipated, this will be discussed with the client beforehand or thru the course of the investigation if the need arises. To run an effective investigation, extra hours may be required over the initial time allocated per day, which will be discussed with the client through the course of the investigation. Any work beyond agreed time frame amounts will be confirmed with the client before proceeding. Extra costs may also apply if the client wishes to obtain a full, comprehensive and detailed report, an activity log, video footage or photographic prints. DVD footage for any surveillance job is included at no extra cost, however postage and extra DVD copies will incur an extra cost charged to the client.
Background checks/ Locates / Skiptracing / Forensics investigations/ bussiness verifications- searches.
When booking in for these services including and not limited to locating people and conducting any form of backgroynd checks and bussiness checks, or bussiness verifications and forensics it must be understood payment is always upfront with a no refund policy. Client understands all types of services as mentioned are based on a 50% probability of success, and there is no guarantee of a particular outcome. Melbourne Investigations does not own any of the databases used therefore cannot guarantee 100% factuals on locates, background checks, bussiness verification/ checks, skip tracing, forensics and the like. Therefore pursuing services with Melbourne Investigations based on these types of service- offer no guarantees in the result. Based on this understanding, there are no refunds. Upon clearance and closing of all cases a client will be verbally briefed on the outcome and provided a report thereafter. In the event a locate, background check, business register checks & verifications, skip tracing or forensic case returns back with a failed result, Melbourne Investigations is committed to keeping the case open in house over a period of three months to be re- examind at no further charges. If this is the case the file will be closed off from the client and kept open within Melbourne Investigations. The case would be re- looked at and re- examined. In the event a case is successful, it will be closed off on the clients end and Melbourne Investigations internal end and archived.
Missing persons/ background checks, & address investigations
In the event any if the above service cases returns back with a failed result the same rule applies. Melbourne Investigations is committed to keeping the case open in house over a period of three months to be re- examind at no further charges. If this is the case the file will be closed off from the client and kept open within Melbourne Investigations. The case would be re- looked at and re- examined. In the event a case is successful, it will be closed off on the clients end and Melbourne Investigations internal end and archived.
Payment is by direct debit, payment at any reputable bank or by cash. Payments must clear or have a confirmation receipt prior to the job starting. GST is added on to the invoice and is not part of the standard rate quoted for security, investigations or pursuit kilometers. The balance of all fees and additional expenses invoiced to the client are due within seven working days of the date of the invoice. Late fees may apply if work has been completed and payment has not cleared. Client agrees to pay Melbourne Investigations Pty Ltd for all services conducted, regardless of the outcome being successful or not. Upon full payment a fully detailed log report as well as any video footage or stills will be forwarded to the client. If the client requires a full detailed report this is charged at an extra cost to the client. We are committed to assisting clients were necessary, in regards to helping with fees. Melbourne Investigations Pty Ltd likes to help clients out in the most cost effective way where possible and look at all possibilities to reduce and minimise fees.
Melbourne Investigations Pty Ltd is under the understanding that all private investigations, security services and information provided to the client will be for lawful purposes only, and the client acknowledges that they have understood such to Melbourne Investigations Pty Ltd. The client advises of any current, pending or past legal matters, court proceedings and or restraining orders associated with client and the person(s) to be investigated without limitations or hesitations. It is the responsibility of the client to speak the truth in relation to any matters associated between client and person of which investigations may be conducted. Client understands that being misleading or falsifying information will cease all investigations or security service run by Melbourne Investigations Pty Ltd. The client understands and takes full responsibility on falsifying and misleading information and understands that this could potentially become a police matter based on current, past or future misleading information. Melbourne Investigations Pty Ltd trusts that the information received by the client on consultation is the truth without reservations and is not misleading in any way. If the client misleads or breaks this clause an immediate termination of investigations and or security service will apply without hesitation. All fees paid to date will be forfeited despite whether work is completed or not and any outstanding invoices owing must be paid immediately to Melbourne Investigations Pty Ltd. The client has a full understanding that once an investigation is active that at no time will the client or other members associated with the client and / or subject(s)show up to the location were investigations are being carried out. Doing so will cease all investigations immediately without hesitation and forfeit all fees paid to Melbourne Investigations Pty Ltd. As it could possibly compromise the case and cause a reason for concern, in a matter of safety to the investigator. If this clause is broken client accepts and understands that all fees paid to date will be forfeited despite whether work is completed or not and any outstanding invoices owing must be paid immediately to Melbourne Investigations Pty Ltd. If the Client wishes to be kept up to date during the course of any services conducted by Melbourne Investigations Pty Ltd, client is required to have paid all fees upfront. Client completely understands that any information retrieved during the course of the investigation must be kept confidential until final completion of any investigative services. Expressing information to other members or the subject(s) under investigation will jeoprodise the case. Doing so will terminate all investigative services immediately without hesitation. Client understands this and is completely aware that all fees paid will be forfeited and any outstanding invoices must be paid immediately without hesitation. Client understands that in most cases information is only available to clients after all invoices are paid to date and any outstanding invoices must be paid immediately prior to any information such as logs, reports and footage is handed over.
Christmas and Easter period
DURING THE CHRISTMAS AND EASTER PERIOD MELBOURNE INVESTIGATIONS GETS HEAVILY BOOKED. A MINIMUM 2 WEEKS NOTICE IS REQUIRED FOR CANCELLATIONS. FAILURE TO DO THIS WILL FORFEIT ANY PAYMENTS MADE. THE REASON FOR THIS IS WE HAVE BOOKED SPECIFIC AGENTS TO DO THIS JOB. CANCELLING THEM WILL MEAN THEY ARE OUT OF A JOB. THEREFORE AGENTS WILL STILL BE REQUIRED TO BE PAID.
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